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If you have received a letter from Robinson Way, you may feel that you are being chased for a debt that you do not think you owe.
They will probably have written to you claiming that you now owe them money, but they will never have lent you money or provided you with a service.
Robinson Way are a debt purchase and debt collection agency that buy and collect other companies debts, which is why you may not recognise them.
Robinson Way basically bulk buy "bad debts" off finance companies and collect defaulted accounts on behalf of Natwest, Cahoot, Paypal and others.
They buy the debt for a few pence in the pound and then chase the debtor for the full amount. This was if they get 20% of the people they chase to pay, they have doubled their money.
Debt collectors like Robinson Way tend to send a variety of standard letters, initially demanding you contact them by phone to arrange payment, then writing to you threatening to visit your home.
They will then write again offering an out of court settlement, then threatening to take you to court to obtain a county court judgement or make you bankrupt.
These are standard, system driven letters, so don't take them personally, but they can persist for months.
They may also try to contact you by phone, they generally tend to use 0161 9352119, 0161 9352113 or 0161 9352140, they will try to call several times each day until you answer, but they do not leave voice mails.
If you have been contacted by Robinson Way then read on to find out what they can do. If you need help with Robinson Way or have received a threatening letter then let Money Advice Online deal with them for you.
Call the debt helpline on 0800 368 8133 or click here and we'll call you straight back.
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What can Robinson Way do?
Debt collectors like Robinson Way must follow the strict debt collection guidance laid down by the FCA (Financial Conduct Authority)
The FCAs debt collection rules and guidance sets out minimum standards that companies like Robinson Way must comply with in order to be considered fit to operate as a debt collection agency.
Under the FCA rules, they can not claim unfair or excessive collection charges, they can not harrass you, they can't threaten to seize your property (when lawfully they cannot), they can not bypass an appointed representative and contact you directly. The FCA also bans debt collectors from threatening legal action when it is unlikely to take place.
They are also required to give you advanced notice if they are going to visit you at your home. So they can't just knock at your door.
The chances are that if you have an a debt with Robinson Way your credit file will suffer because of it. They will have marked the account as defaulted.
Don't just ignore debt collectors, they will not go away. If you do not sort it out they are likely to apply for a County Court Judgement, after which they can instruct Bailiffs, or apply for a charging order if you are a homeowner.
If you are worried about Robinson Way then let Money Advice Online deal with them for you. Call the debt helpline on 0800 368 8133 or click here and we'll call you straight back.
Whilst this might be worrying, it is up to the Robinson Way to prove that you owe the money, and not your job to prove that you do not owe it.
It is not uncommon for Robinson Way to send out letters to people with the same name, taking a scattergun approach, in the hope that someone will pay.
Depending on your situation, there are many different ways to respond appropriately to debt collectors.